

What We Actually Do When a Client's Flight Gets Cancelled at Midnight
Just after 11:40 p.m. – the moment 'Delayed' becomes 'Cancelled'. It's just after 11:40 p.m. when the notification comes in. A client — we'll call her Maren, since that's close enough to her real name without using it — is standing at a gate in a connecting airport somewhere in the Midwest, watching her flight status change from "Delayed" to "Cancelled" on the departures board above her head. She's two hours into what was supposed to be a short layover before the final leg of


Why “Best Time to Visit Greece” Is the Wrong Question
A classic postcard-perfect Greek island view Most travel content gives you a calendar. Here's what it leaves out. The Question Behind the Question A couple from New Jersey called us in February. They had done their research; Santorini was on the list, Athens was a given, and they had two weeks to work with. Their first question, before we had even talked about what kind of trip they wanted, was: "Is July the best time to go?" The honest answer isn't yes. It isn't no. It's
























